Support
We're here to help.
Contact Us
Need a hand? Email us at support@xchngbl.com and a real person will get back to you. It helps to include your username, what you were trying to do, what happened instead, and screenshots if you have them.
Response times
- Critical bugs: 2–4 hours
- General questions: 24–48 hours
- Feature requests: within 48 hours
Find Answers Fast
A lot of questions are already answered in our help center. Start here:
- Help & FAQ — how to create listings, propose trades, troubleshoot, and more
- Community Guidelines — what's allowed and what isn't
- Privacy Policy — how we handle your data
- Terms of Service — the rules of the road
Report a Problem
See something that isn't right? Here's the fastest way to flag it:
- Report a listing, user, or message — signed-in users can use the Report button right on any listing, profile, or message.
- Report a bug — signed-in users can send details from inside the app at Profile → Report a Bug.
- No account, or prefer email? Email support@xchngbl.com with what happened and any details (username, listing, screenshots).
We review every report, typically within 24–48 hours.
Staying Safe
Trades on xchngbl happen in person, so a few simple habits keep things safe:
- Meet in public, well-lit places during daylight
- Bring a friend, and tell someone where you're going
- Inspect items thoroughly before you commit to the trade
- Trust your gut — if something feels off, cancel and report it
For more, see the full safety section in our Help & FAQ.
Still stuck? Email support@xchngbl.com — we're happy to help you get trading.